Your satisfaction is of great value to us.

If you are having second thoughts on your product, you can easily return it.

Simply contact customerservice@rocio.co.uk to start a return, our team will assist you.

  • We accept returns within 14 days of delivery.
  • The item(s) should be returned unused and in perfect condition, with all tags still attached.
  • All returns should be sent back to us in their original packaging.
  • Please note, sale items cannot be returned or exchanged.
  • Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.
  • The costs associated with the return are the responsibility of the customer.
  • For added safety, please ensure all packages are accompanied with a tracking number.
  • You will receive your refund in the original form of payment.