For the purpose of the Data Protection Act 1998 (« the Act »), the data controller is House of Caledonia Ltd.
In this Policy, when we refer to « you », we are referring to you, as the person or entity accessing, viewing and/or using the Website. Any reference to « we », « our », « us » etc is a reference to House of Caledonia Ltd.
By accepting our website terms and conditions or by visiting www.rocio.co.uk you are accepting and consenting to the practices described in this policy.
We may collect and process the following data about you:
1.1. Information that we collect which is voluntarily given by you when you agree to purchase a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. If you contact us with an inquiry or in response to a communication from us, in which case, this may tell us something about how you use our services, then we may keep a record of that correspondence or call.
1.3. Details of products or services purchased whilst using the Website and fulfillment of your orders.
1.4. Details of any changes which you notify us are to be made to your account at any time.
1.5. Details of your visits to the Website including, but not limited to, click-stream data, HTTP protocol elements, search terms, HTTP cookies, traffic data, location data, weblogs and other communication data.
1.6. Data from documents that are available to the public, such as the electoral register.
Whilst you are under no obligation to provide such information, failure to do so may prevent you from taking full advantage of the website.
2.1. Personal information about our customers is an important part of our business and we shall only use it for the following purposes and shall not keep such information longer than is necessary to fulfill these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the information you have provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To administer the Website and to help you use the Website, ensuring that content is presented in the most effective manner for users.
2.1.6. To carry out our obligations arising from any contracts entered into between you and us.
2.1.7. To notify you about changes to our goods and/or services.
2.1.8. To process your payments.
2.1.9. To send periodic emails.
2.1.10. To help to prevent and detect fraud or loss. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.1.11. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners provided you have consented to be contacted for such purposes.
2.1.12. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
If you do not want us to use your data in this way, please either write to us at Data Protection Manager, House of Caledonia Ltd, 272 Bath Street, Glasgow G2 4JR or email us at firstname.lastname@example.org
2.3. We may allow other people and organisations to use personal information we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.3.4. To provide you with information about goods and services which may be of interest to you provided you have not objected to being contacted for such purposes. If you do not want us to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
2.3.5. We may provide third parties with non-personally identifiable visitor information for marketing, advertising, or other uses.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at House of Caledonia Ltd, 272 Bath Street, Glasgow G2 4JR or email us at email@example.com
3.1. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we use strict security measures to protect personal information, including the following:
3.1.1. The information which we collect about you will be stored on a UK based secure server.
3.1.2. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.1.3. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.1.4. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.2. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable) or how you wish to receive such information. You may change your mind at any time by emailing us at firstname.lastname@example.org
4.2. Please remember that communications over the Internet, such as emails and web mails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
5.1. We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognize your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies. A cookie does not give us access to your computer or any information about you, other than the data which you choose to share with us.
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer personal information to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7.1. You may ask us to stop sending you postal correspondence that we believe may be of interest to you by writing to us at Data Protection Manager, House of Caledonia Ltd, 272 Bath Street, Glasgow G2 4JR or email us at email@example.com
7.2. Should you wish us to stop sending you email correspondence, please click ‘unsubscribe’ on the most recently received email.
7.3. Where you ask us to stop sending you correspondence through either our postal mailing list or our email mailing list we shall take reasonable steps to remove your details from both our postal and email mailing lists. However, in the event that you continue to receive correspondence through one of these mailing lists, please contact us by writing to the above address or by emailing us at firstname.lastname@example.org
7.4. The Website may, from time to time, contain links to and from other websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8.4. You have the right to request a copy of personal information that we hold about you.. You can do this by emailing us at email@example.com or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
8.5. We aim to keep the information we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal information about you, we will delete it or correct it promptly. Please email us at firstname.lastname@example.org
If you need to contact us for any reason regarding this policy, including the collection and / or use of your personal data, or as otherwise indicated in any section of this Policy, our contact details are as follows:
House of Caledonia Ltd,
272 Bath Street,
Glasgow G2 4JR
T: +44 (0) 141 353 9544